Digital Communications
Throughout my career, I've developed a robust skill set in digital communications, with a focus on leveraging email and social media to drive online conversion, achieve marketing goals, and bolster brand awareness. I've consistently applied these skills across various digital channels and touchpoints, understanding their crucial role in the omnichannel landscape.
Customers interact with brands across multiple channels and touchpoints and email and social media are essential for creating a seamless omnichannel experience. I understand how these channels work in conjunction with other digital and offline channels to guide customers through their journey.
High-level execution and approach:
Content Planning and Creation
Creating compelling, engaging and persuasive copy (and working with communication teams) and sourcing or creating relevant visuals such as images, infographics or videos tailored to targeted audience in addition to getting the approval from relevant stakeholders before distribution.
A/B Testing
Conducting A/B tests to optimize email elements, such as subject lines, calls to action, and content, to improve open rates, click-through rates, and conversions.
Legal and Compliance
Ensuring email deliverability by adhering to best practices, managing sender reputation, and complying with email marketing regulations (e.g., GDPR).
Platform Management
Utilizing email and social media platforms for campaign setup, email distribution, automation, list management, and performance analytics.
Results and impact:
Driving online conversion and marketing goals. Utilizing email and social media directly contributes to achieving online conversion and broader marketing goals. Through crafting and curating targeted and engaging content, I can guide customers through the conversion funnel based on the following: